Bechakeena Smart Protection
Refurbished, but properly protected. Smart Protection gives every Bechakeena laptop imported from Dubai a structured 1-year warranty — verified by a remote quality check, sealed with a scan-to-verify QR sticker, and backed by authorised service centres.
One sticker. Your laptop’s whole warranty.
Every protected laptop carries a Smart Protection sticker with its own ID and QR code. Point any phone camera at it — no app, no login — and the warranty is right there.
- A unique Smart Protection ID (like BSP-000001) tied to one device only.
- Scan to verify: device details, start date, and exactly how many days of cover are left.
- Tamper-evident — placed under a screw, it shows if the laptop was opened without authorisation.
- Selling the laptop on? The next owner can check its cover in seconds.
Six reasons Smart Protection exists
A structured after-sales layer that removes post-purchase anxiety and sets Bechakeena apart from unorganised resellers.
Clear protection on every used and refurbished laptop — not a vague verbal promise.
Offered retroactively to existing customers and to new customers at the point of purchase.
Three subscription tiers fit different needs and budgets, from core internals to full coverage.
A mandatory remote QC check ensures only serviceable devices receive coverage.
A one-time QR sticker under a screw keeps every warranty honest — and lets anyone verify it with a scan.
A monthly health-check notification catches issues early, before they become failures.
Which devices qualify
All used and refurbished laptops sold by Bechakeena and imported from Dubai are eligible for Smart Protection.
Already own a Bechakeena laptop? Add coverage retroactively — as long as the device passes the online QC check within the activation window.
Buying now? The warranty option appears at checkout and again immediately after purchase, with a QC session bundled to make activation effortless.
Three tiers, each a superset of the last
Every Smart Protection plan runs for at least 1 year and includes 1 free authorised service-centre visit per 12‑month period.
Basic
Core internal components — for users with basic compute needs.
- Motherboard
- RAM
- Storage / ROM
- 1 free service visit / year
Standard
Adds display and keyboard — the recommended default for most customers.
- Everything in Basic
- Monitor / Display
- Keyboard
- 1 free service visit / year
Premium
Full coverage including battery and all peripherals — best for heavy daily users.
- Everything in Standard
- All ports, audio & trackpad
- Battery
- 1 free service visit / year
| Coverage | Basic | Standard | Premium |
|---|---|---|---|
| Motherboard | |||
| RAM | |||
| Storage / ROM | |||
| Monitor / Display | |||
| Keyboard | |||
| All Ports (USB, HDMI) | |||
| Audio / Sound | |||
| Trackpad | |||
| Battery |
“—” means the component is not covered under that plan. Upgrades are available at renewal.
A quality check before coverage
Before a subscription unlocks, the laptop must pass a mandatory online QC check run remotely by the Bechakeena QC team — protecting you and us from pre-existing damage claims.
Register
Add model, serial, purchase date & photos in the app.
Schedule
A QC agent arranges a remote diagnostic session.
Run tools
Lightweight, browser-based diagnostics — no install needed.
Share results
Screen-share with the agent or submit results in-app.
Unlock
All checks pass → the subscription unlocks.
| QC Check | Tool / Method | Pass Criteria |
|---|---|---|
| Disk / Storage | CrystalDiskInfo / smartmontools | No bad sectors; health Good or Caution |
| Display / Monitor | Dead Pixel Test (browser) | No dead pixels; brightness uniform |
| Keyboard | keyboardtester.com | All keys register correctly |
| Sound (Speaker) | Online tone / frequency test | Sound output without distortion |
| Microphone | Browser mic test | Records and plays back clearly |
| Battery | BatteryInfoView / built-in report | Health above 60%; no critical errors |
| Ports | USB device detection test | All major ports detect a device |
You’ll be told exactly what failed. A re-check can be requested after a minimum of 7 days to allow time to resolve the issue. After 2 failed attempts, the device is marked ineligible.
From registration to active coverage
After passing QC, one physical step brings Smart Protection live — your sticker goes on, by post or at a walk-in centre.
Add your laptop in the app with model, serial, purchase date, and 3 photos (front, back, serial sticker).
Remote diagnostic session with a QC agent. All 7 checks must pass; the result is recorded in the system.
Select Basic, Standard, or Premium and pay in-app. Minimum subscription is 1 year.
Complete one physical verification step — pick whichever is easier for you:
We ship your Smart Protection sticker. Place it under a screw, upload a clear photo, and the QC team verifies placement within 24 hours.
Visit your nearest Bechakeena warranty centre. The team applies your Smart Protection sticker, photographs it, and logs the device on the spot.
Once verified, Smart Protection goes live and a scan of the sticker shows it. A digital certificate is generated in-app and 1 service claim is unlocked for the 12-month period.
If the sticker is found tampered with or missing at the time of a service claim, the claim is automatically void. This is stated clearly in the warranty terms you agree to at subscription time.
We check in every month
Once Smart Protection is active, a monthly push notification keeps a feedback loop open so issues are caught proactively.
- Day 1 of each month: “Is everything working fine?”
- Tap No issue — the month is logged as Healthy, nothing more needed.
- Tap I have an issue — describe it and, if a claim is available, see your nearest authorised centre with a ticket created automatically.
Sent once a month on the same day, based on your activation date. No response within 5 days triggers a single reminder. Responses are stored per device for QC analytics.
1 free service claim per year
Every Smart Protection plan includes one free service claim per 12-month period — start it from the monthly health check, or any time from ‘Raise a Claim’ in the app.
Raise it from the monthly notification or directly through the app.
The system checks the warranty is active, the claim is unused, and the issue is within your plan’s coverage.
Describe the problem and upload a photo if applicable.
You’re matched to the nearest authorised service centre.
The technician scans and inspects your Smart Protection sticker before any repair begins.
Repair completed, sticker re-applied if disturbed, post-service photo uploaded, and the claim marked Used.
1 claim per 12-month period (non-rolling, does not carry to renewal) • void if the sticker is tampered with or missing • covers only components in your subscribed plan • physical and liquid damage are not covered unless explicitly stated.
Key terms, defined
Bechakeena’s structured warranty for refurbished laptops — a plan, a QC-verified device, and a sticker that proves it.
The unique BSP number printed on a device’s sticker, such as BSP-000001. Enter it on the check page if the QR can’t be scanned.
An online diagnostic session that verifies laptop health before warranty activation.
The one-time-use Smart Protection sticker, placed under a screw; it shows visible damage if the laptop is opened without authorisation, and carries the QR that verifies the device.
A request to use the 1 free repair entitlement included in the warranty subscription.
A Bechakeena-approved repair partner where warranty claims are fulfilled.
The period after a QC pass during which sticker verification must be completed to activate the warranty.
The specific hardware components covered under the selected subscription plan.
Put Smart Protection on your laptop
Register your Bechakeena laptop, pass a quick remote QC check, and get your Smart Protection sticker — a full year of cover you can verify with a scan.